{"id":216,"date":"2019-02-13T17:19:46","date_gmt":"2019-02-13T17:19:46","guid":{"rendered":"http:\/\/bch.t3marketing.net\/?page_id=216"},"modified":"2023-08-18T12:23:23","modified_gmt":"2023-08-18T12:23:23","slug":"bill-of-rights","status":"publish","type":"page","link":"https:\/\/baycommunityhealth.org\/bill-of-rights\/","title":{"rendered":"Bill of Rights"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; module_class=&#8221;banner-section&#8221; _builder_version=&#8221;3.24&#8243; background_image=&#8221;https:\/\/baycommunityhealth.org\/wp-content\/uploads\/2019\/09\/bill-of-rights-banner.jpg&#8221; height=&#8221;45vh&#8221; custom_margin=&#8221;190px||&#8221; custom_padding=&#8221;0px||0px&#8221; custom_css_main_element=&#8221;display:flex;&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-light||||||||&#8221; text_text_color=&#8221;#3b3b3b&#8221; text_font_size=&#8221;54px&#8221; text_line_height=&#8221;62px&#8221; custom_css_before=&#8221;content: &#8221;;||position:absolute;||width: 99px;||height: 3px;||background-color: #4abbc0;||left: 0;||top: -25px;&#8221; custom_css_main_element=&#8221;position: relative;&#8221;]<\/p>\n<p style=\"font-family:'Bws-light'\"> Bill of <span style=\"color:#4d90cc;font-family:'Bws-bold';\">Rights<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|on&#8221; module_class=&#8221;banner-section&#8221; _builder_version=&#8221;3.24&#8243; background_image=&#8221;https:\/\/baycommunityhealth.org\/wp-content\/uploads\/2019\/09\/bill-of-rights-banner.jpg&#8221; height=&#8221;24vh&#8221; custom_margin=&#8221;107px||&#8221; custom_padding=&#8221;0px|30px|0px|30px||true&#8221; custom_css_main_element=&#8221;display:flex;&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-light||||||||&#8221; text_text_color=&#8221;#3b3b3b&#8221; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;32px&#8221; custom_css_before=&#8221;content: &#8221;;||position:absolute;||width: 60px;||height: 3px;||background-color: #4abbc0;||left: 0;||top: -20px;&#8221; custom_css_main_element=&#8221;position: relative;&#8221;]<\/p>\n<p style=\"font-family:'Bws-light'\"> Bill of <\/p>\n<div style=\"color:#4d90cc;font-family:'Bws-bold';\">Rights<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;3.24&#8243; custom_padding=&#8221;120px||110px&#8221;][et_pb_row custom_padding=&#8221;0px||0px&#8221; custom_margin=&#8221;||80px&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-medium||||||||&#8221; text_text_align=&#8221;center&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;38px&#8221; text_line_height=&#8221;48px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||30px&#8221;]Patients Bill of Rights &#038; Responsibilities [\/et_pb_text][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-regular||||||||&#8221; text_text_align=&#8221;center&#8221; text_text_color=&#8221;#878787&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; text_orientation=&#8221;center&#8221; width=&#8221;100%&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<p>Bay Community Health is committed to providing quality health care. A well-informed patient that participates in treatment decisions and communicates openly with their healthcare professionals, is a patient that will ultimately benefit greatly in their continued healthcare.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; custom_padding=&#8221;0px||0px&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-bold||||||||&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;26px&#8221; ol_font=&#8221;Bws-bold||||||||&#8221; ol_text_color=&#8221;#292929&#8243; ol_font_size=&#8221;20px&#8221; ol_line_height=&#8221;26px&#8221; custom_margin=&#8221;||40px&#8221;]<span class=\"rights\">1<\/span> You have the Right\u2026[\/et_pb_text][et_pb_code _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"rights-list\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To considerate and respectful treatment from your first phone call throughout your office visit and follow-up care.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To know the names and professional status of the people serving you.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To privacy\/confidentiality concerning your own health care program and medical records.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To participate in choosing a form of treatment.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To consent to or refuse any care or treatment.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To examine and receive an explanation of all charges.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To receive full information and counseling or the availability of known financial resources for your health care.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To timely resolution of any questions, complaint or problem regarding OPC services and\/or procedures.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-bold||||||||&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;26px&#8221; ol_font=&#8221;Bws-bold||||||||&#8221; ol_text_color=&#8221;#292929&#8243; ol_font_size=&#8221;20px&#8221; ol_line_height=&#8221;26px&#8221; custom_margin=&#8221;||40px&#8221;]<span class=\"rights\">2<\/span> You have the Responsibility\u2026[\/et_pb_text][et_pb_code _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"rights-list\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To be honest about your medical history.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To follow health advice and instructions.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Report any significant changes in symptoms or failure to improve.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Maintain and have available an updated detailed medication list.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Provide sufficient time in making \u201cFollow-Up\u201d and \u201cAnnual\u201d appointments to ensure appointment availability.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To keep appointments or provide 48 hours advance notice for cancellation.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To insure you obtain prescriptions at the time of your office visit. If a prescription refill must be called in, allow a minimum of 48 hours notice.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Allow 3-5 working days for specialty referrals.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Allow 5-7 working days for completions of forms. Forms must be completed\/signed by patient; some forms will require an appointment and some forms may incur a patient fee.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Be knowledgeable and well-informed about your health insurance coverage, especially in regard to:<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul class=\"rights-lists\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Prescription\/Medication formularies<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Preferred Lab Providers<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Specialty-Care providers, policies and procedures<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Non-Covered medical services<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To turn-off cellular phone while in the building.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To be respectful of all other patients, visitors and staff.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;3.24&#8243; custom_padding=&#8221;70px|30px|65px|30px||true&#8221;][et_pb_row custom_padding=&#8221;0px||0px&#8221; custom_margin=&#8221;||80px&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-medium||||||||&#8221; text_text_align=&#8221;center&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;26px&#8221; text_line_height=&#8221;34px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||30px&#8221;]Patients Bill of Rights &#038; Responsibilities [\/et_pb_text][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-regular||||||||&#8221; text_text_align=&#8221;center&#8221; text_text_color=&#8221;#878787&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; text_orientation=&#8221;center&#8221; width=&#8221;100%&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<p>Bay Community Health is committed to providing quality health care. A well-informed patient that participates in treatment decisions and communicates openly with their healthcare professionals, is a patient that will ultimately benefit greatly in their continued healthcare.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; custom_padding=&#8221;0px||0px&#8221; _builder_version=&#8221;3.24&#8243; width=&#8221;100%&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-bold||||||||&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;20px&#8221; ol_font=&#8221;Bws-bold||||||||&#8221; ol_text_color=&#8221;#292929&#8243; ol_font_size=&#8221;20px&#8221; ol_line_height=&#8221;26px&#8221; custom_margin=&#8221;||40px&#8221;]<span class=\"rights\">1<\/span> <span style=\"text-align:center;\">You have the Right\u2026<\/span>[\/et_pb_text][et_pb_code _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"rights-list\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To considerate and respectful treatment from your first phone call throughout your office visit and follow-up care.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To know the names and professional status of the people serving you.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To privacy\/confidentiality concerning your own health care program and medical records.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To participate in choosing a form of treatment.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To consent to or refuse any care or treatment.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To examine and receive an explanation of all charges.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To receive full information and counseling or the availability of known financial resources for your health care.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To timely resolution of any questions, complaint or problem regarding OPC services and\/or procedures.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-bold||||||||&#8221; text_text_color=&#8221;#292929&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;26px&#8221; ol_font=&#8221;Bws-bold||||||||&#8221; ol_text_color=&#8221;#292929&#8243; ol_font_size=&#8221;20px&#8221; ol_line_height=&#8221;26px&#8221; transform_translate_linked=&#8221;off&#8221; custom_margin=&#8221;||40px&#8221;]<span class=\"rights\">2<\/span><span style=\"text-align:left;display:inline-block;transform:translateY(8px);\">You have the<br \/>\nResponsibility\u2026<\/span>[\/et_pb_text][et_pb_code _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"rights-list\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To be honest about your medical history.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To follow health advice and instructions.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Report any significant changes in symptoms or failure to improve.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Maintain and have available an updated detailed medication list.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Provide sufficient time in making \u201cFollow-Up\u201d and \u201cAnnual\u201d appointments to ensure appointment availability.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To keep appointments or provide 48 hours advance notice for cancellation.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To insure you obtain prescriptions at the time of your office visit. If a prescription refill must be called in, allow a minimum of 48 hours notice.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Allow 3-5 working days for specialty referrals.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Allow 5-7 working days for completions of forms. Forms must be completed\/signed by patient; some forms will require an appointment and some forms may incur a patient fee.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Be knowledgeable and well-informed about your health insurance coverage, especially in regard to:<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul class=\"rights-lists\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Prescription\/Medication formularies<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Preferred Lab Providers<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Specialty-Care providers, policies and procedures<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>Non-Covered medical services<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To turn-off cellular phone while in the building.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<li>To be respectful of all other patients, visitors and staff.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Footer Menu Mobile&#8221; module_id=&#8221;footer-global&#8221; _builder_version=&#8221;3.24&#8243; background_color=&#8221;#428dcb&#8221; custom_padding=&#8221;100px||100px&#8221; custom_padding_tablet=&#8221;60px|30px|50px|30px&#8221; custom_padding_phone=&#8221;60px|30px|50px|30px&#8221; saved_tabs=&#8221;all&#8221; global_module=&#8221;6974&#8243;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding=&#8221;0px||50px&#8221; module_class_1=&#8221;footer-column01&#8243; module_class_2=&#8221;footer-column02&#8243; module_class_3=&#8221;footer-column03&#8243; module_class_4=&#8221;footer-column04&#8243; module_class_5=&#8221;footer-column05&#8243; module_class=&#8221;footer-menu&#8221; _builder_version=&#8221;3.24&#8243; border_color_bottom=&#8221;rgba(255,255,255,0.1)&#8221; max_width=&#8221;1170px&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-medium||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||60px&#8221; custom_css_main_element=&#8221;position:relative;&#8221; custom_css_after=&#8221;content: &#8221;;||position:absolute;||width: 16px;||height: 3px;||background-color: #4abbc0;||left: 0;||bottom: -25px;&#8221;]About[\/et_pb_text][et_pb_text module_class=&#8221;footer-submenu&#8221; _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"footer-list\">\n<li><a href=\"\/mission-vision-values\/\">Mission\/Vision\/Values<\/a><\/li>\n<li><a href=\"\/fqhc\/\">FQHC<\/a><\/li>\n<li><a href=\"\/board-of-directors\/\">Board of Directors<\/a><\/li>\n<li><a href=\"\/quality-metrics\/\">Quality Metrics<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-medium||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||60px&#8221; custom_css_main_element=&#8221;position:relative;&#8221; custom_css_after=&#8221;content: &#8221;;||position:absolute;||width: 16px;||height: 3px;||background-color: #4abbc0;||left: 0;||bottom: -25px;&#8221;]Resources[\/et_pb_text][et_pb_text module_class=&#8221;footer-submenu&#8221; _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"footer-list\">\n<li><a href=\"\/what-to-bring-to-your-first-appointment\/\">What to Bring to your First Appointment<\/a><\/li>\n<li><a href=\"\/accepted-insurances\/\">Accepted Insurances<\/a><\/li>\n<li><a href=\"\/medical-records-and-privacy-practices\/\">Medical Records and Privacy Practices<\/a><\/li>\n<li><a href=\"\/patient-portal\/\">Patient Portal<\/a><\/li>\n<li><a href=\"\/bill-of-rights\/\">Bill of Rights<\/a><\/li>\n<li><a href=\"\/partners\/\">Partners<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.24&#8243;][et_pb_text _builder_version=&#8221;3.24&#8243; text_font=&#8221;Bws-medium||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;20px&#8221; custom_margin=&#8221;||60px&#8221; custom_css_main_element=&#8221;position:relative;&#8221; custom_css_after=&#8221;content: &#8221;;||position:absolute;||width: 16px;||height: 3px;||background-color: #4abbc0;||left: 0;||bottom: -25px;&#8221;]Services[\/et_pb_text][et_pb_text module_class=&#8221;footer-submenu&#8221; _builder_version=&#8221;3.24&#8243;]<\/p>\n<ul class=\"footer-list\">\n<li><a href=\"\/primary-care\/\">Primary Care<\/a><\/li>\n<li><a href=\"\/behavioral-health\/\">Behavioral Health<\/a><\/li>\n<li><a href=\"\/care-management\/\">Care Management<\/a><\/li>\n<li><a href=\"\/financial-services\/\">Financial Services<\/a><\/li>\n<li><a href=\"\/special-programs\/\">Special Programs<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; 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